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Neumark (NEU)
€ (loading...)
€ (loading...)

Current NEU reward
(loading...) NEU / 1 EUR
0.00 NEU /
EUR


Customer Care Specialist
Berlin, Germany
Full-time

Other offers

Neufund makes investing easy, transparent, and accessible. Our blockchain-enabled platform connects innovative companies seeking capital with thousands of progressive investors from 94 countries across the globe. We believe in a “human first” approach and are on a mission to open the world of finance to everyone, create a flawless user experience, and maintain the highest security standards. Read more about the team behind Neufund → or check our technology stack on GitHub.

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Position overview

Help us grow a high performing team that develops cutting-edge blockchain products. In your role, you will work closely with the Customer Care team to deliver the best possible client experience.

    You

    • Perform initial due diligence on clients’ accounts
    • Verify and monitor Know Your Customer documentation
    • Collaborate with other departments on verification and risk tasks
    • Verify accounts in accordance with internal policies and procedures
    • Assist the risk department through the review and monitoring of accounts
    • Maintain accurate records of tasks

    What we ask for

    • Fluent English and German. Proficiency in other languages, such as French, Arabic, and Spanish, is an advantage
    • Knowledge of Excel and other Microsoft Office tools
    • Basic knowledge of AML and KYC processes in Germany
    • Proven customer service experience
    • Excellent communication skills
    • Eagerness to work in an agile & energetic startup environment
    • Willingness to learn

    What we offer

    • Competitive compensation. We want professionals with real experience.
    • Share Success. Through our Employee Stock Option Plan all Neufunders become shareholders in the company.
    • Flexible Working. Work from home on a Friday, or choose to take the day off and make it up over the weekend.
    • Healthy Food. Team lunch once a week, breakfast buffet, snacks and beverages all week long.
    • Team Offsites. Meditation workshops, team building and educational presentations. We grow together during offsites in beautiful location.
    • Sports Card. Access hundreds of sports venues in Berlin and across Germany with membership to Urban Sports Club.
    • Career Coaching. Develop your career path with a professional career coach on the side.
    • Holiday Season. No matter what your plans for the winter holiday season, our shop is closed between December and January.
    • Relocation Support. We sponsor visas and offer relocation support. We will help you to get to Berlin and get settled.
    • Grow with Neufund. Let’s practice mindfulness and learn together over our team workshops.

    Get in touch!

    Feel free to send us questions and applications at [email protected]

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    Would you be ready to relocate to Berlin?
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