Neufund makes investing easy, transparent, and accessible. Our blockchain-enabled platform connects innovative companies seeking capital with thousands of progressive investors from 94 countries across the globe. We believe in a “human first” approach and are on a mission to open the world of finance to everyone, create a flawless user experience, and maintain the highest security standards. Read more about the team behind Neufund → or check our technology stack on GitHub.
Help us grow a high performing team that develops cutting-edge blockchain products. In your role, you will work closely with the Customer Care team to deliver the best possible client experience.
Perform initial due diligence on clients’ accounts
Verify and monitor Know Your Customer documentation
Collaborate with other departments on verification and risk tasks
Verify accounts in accordance with internal policies and procedures
Assist the risk department through the review and monitoring of accounts
Maintain accurate records of tasks
What we ask for
Fluent English and German. Proficiency in other languages, such as French, Arabic, and Spanish, is an advantage
Knowledge of Excel and other Microsoft Office tools
Basic knowledge of AML and KYC processes in Germany
Proven customer service experience
Excellent communication skills
Eagerness to work in an agile & energetic startup environment
Willingness to learn
What we offer
Competitive compensation. We want professionals with real experience.
Share Success. Through our Employee Stock Option Plan all Neufunders become shareholders in the company.
Flexible Working. Work from home on a Friday, or choose to take the day off and make it up over the weekend.
Healthy Food. Team lunch once a week, breakfast buffet, snacks and beverages all week long.
Team Offsites. Meditation workshops, team building and educational presentations. We grow together during offsites in beautiful location.
Sports Card. Access hundreds of sports venues in Berlin and across Germany with membership to Urban Sports Club.
Career Coaching. Develop your career path with a professional career coach on the side.
Holiday Season. No matter what your plans for the winter holiday season, our shop is closed between December and January.
Relocation Support. We sponsor visas and offer relocation support. We will help you to get to Berlin and get settled.
Grow with Neufund. Let’s practice mindfulness and learn together over our team workshops.